Refund Policy

1. General Conditions

We accept refund requests within 7 days after purchase, provided the product:

• Has not been used
• Is in its original packaging
• Is not a hygiene or consumable item

2. Non-Refundable Products

• Used products
• Products damaged by the customer
• Pet hygiene items

3. Refund Process

1. Send an email to refunds@colcel.shop
2. Include your order number and reason for refund
3. We will evaluate your request within 48 hours
4. If approved, the refund will be processed via PayPal

4. Late Refunds

If you don't see your refund, please contact PayPal or your bank for assistance.

5. Contact

For questions, email refunds@colcel.shop.